Free shipping on orders $50+
FSA / HSA & most insurance accepted
30-day easy returns
- (888) 989-3931
Whether you have questions regarding customized frame fittings, optical prescription verifications, shipping logistics, or FSA/HSA reimbursements, our optical specialists are here to assist.
( 01 ) — Direct channels
Every frame is hand-checked and fulfilled from our West Chester optical facility. Reach out via your preferred channel for instant support.
TOLL-FREE DIRECT LINE
Mon-Fri: 9am - 6pm
TEXT / SMS CONSULTATION
Fast optical & photo queries
DOCTOR RX FAX LINE
24/7 dedicated Rx receiver
BBB A+ Accredited
30-Day Fit Guarantee
FSA / HSA Accepted
Follow Eyeglass Universe
( 02 ) — inquiry form
Select your primary reason for contacting us so we can route your message to the appropriate specialist.
e.g. Jane Doe
e.g. jane@example.com
(555) 000-0000
e.g. EGU-8492
PDF, PNG, JPG up to 10MB
Tell us about the frames you're interested in, bridge measurements, optical questions, or order requirements...
( 03 ) — FREQUENT SOLUTIONS
01
Orders ship from West Chester, Ohio within 1–2 business days. Free on orders $50 and up.
02
30 days, no exceptions. Start a return from your account or use the form above.
03
We accept most vision insurance plans, plus FSA and HSA cards at checkout.
04
Upload a photo, enter it manually at checkout, or fax it to (888) 888-8888.
Handcrafted Acetate
Check for prescription details
1
Japanese Titanium
Check for prescription details
1
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